Suggested replies feel faster and more natural

Suggested replies in Anagram chats now feel more like part of the conversation, not a separate interaction. Instead of interrupting the flow with a special question state, Anagram now shows the assistant’s message as plain chat text and presents tappable reply options underneath, so shoppers can respond quickly or type their own answer.

What’s new

• Suggested replies now appear as quick-reply buttons below the conversation, after the assistant asks a question in plain language.

• Starting prompts with suggestions follow the same pattern, so shoppers first see a natural greeting and then a set of suggested next steps.

• Tapping a suggestion sends it as a normal message, which keeps the conversation history cleaner and makes suggestion-based replies behave like any other response.

• The chat layout now groups messages into clearer conversational turns, making back-and-forth exchanges easier to follow as the conversation grows.

• Streaming responses feel smoother, with improved message reveal behavior and better viewport handling as new replies and suggestions appear.

Why we made these changes

We wanted suggested replies to speed people up without making the chat feel rigid or overly scripted. By separating the assistant’s message from the reply options, the experience feels more conversational, gives shoppers a clearer sense of what’s happening, and still lets them branch off with their own words whenever they want.