Export metrics to CSV
You can now download the full metric list behind any Insights metric as a CSV. This allows you to go do further analysis in Excel, Sheets, or your BI workflow.
What's new
Export from metric details: Each metric’s conversation view now includes an Export CSV action, so you can download the related conversations without leaving Insights.
Full result export: Exports include all conversations that match the metric and date range, not just the current page of results.
Useful spreadsheet-ready columns: The CSV includes key fields like date, page, first message, and response count to make recurring themes and high-traffic pages easier to spot.
Why we made these changes
When a metric spikes, teams often want to go deeper: which pages are driving it, what customers are asking, and whether the same issues or intents keep coming up. CSV export makes that handoff faster by giving you the full conversation set in one step.