Center Bar Placement

You can now start chat experiences from a centered prompt bar at the bottom of the page. Instead of choosing between a fully embedded chat or a floating button, you have a new option that feels more like a natural starting point for asking a question, then expands into a full chat panel when someone engages. A good use case of this is to make the Experience “Page-Aware” and then apply this Experience on each of your pages and be able to answer questions from any page, about any page.

What's new

• New centered prompt bar launcher: Chat experiences can now begin as a bottom-centered input bar, giving visitors a clear place to start typing right away.

• Expands into a full chat panel: When someone clicks, focuses, submits a question, or selects a suggestion, the experience opens into a larger chat panel for the full conversation. On mobile, a IOS-like drawer is used.

Why we made these changes

Some teams want something more inviting than a floating button, but lighter-weight than showing the full chat upfront. This new launcher gives visitors an immediate, familiar prompt to interact with, while keeping the page clean until they’re ready to continue the conversation.